Return & Refund Policy - EternaGlow
Thank you for shopping with EternaGlow. If you are not fully satisfied with your purchase, please review our return policy below.
Return Eligibility
- We offer a 30-day return window from the date your order is delivered.
- To be eligible for a return, the item must be unused, unworn, unwashed, and in its original condition and packaging.
- Items that show signs of wear, damage, use, alteration, or are returned after the 30-day window will not be accepted.
- Returns without prior approval will not be processed.
How to Start a Return
To request a return, contact us at jcnsco1@gmail.com.
Once your return is approved, we will provide the return instructions and the return address.
Restocking Fee
All approved returns are subject to a 15% restocking fee, which will be deducted from your refund amount.
Refund Process
- Refunds are issued only after the returned product has been received and inspected at the return address.
- If the item is approved, the refund will be processed to your original payment method.
- Shipping fees (if any) are non-refundable.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive a damaged, defective, or incorrect item, contact us within 48 hours at jcnsco1@gmail.com with photos, and we will work to resolve the issue.
Non-Returnable Items
The following items are not eligible for return or refund:
- Items marked as “final sale”
- Gift cards
- Used, worn, or damaged items not caused by us
- Items returned without contacting us first
Exchanges
We do not offer direct exchanges at this time. If you want a different item, please return your item (if eligible) and place a new order.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or we made an error.
Contact Information
For any return or order issues, email: jcnsco1@gmail.com
Please include your order number for faster assistance.
By placing an order with EternaGlow, you agree to this Return & Refund Policy.